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Car problem: mechanic wants first 440E, then 550E and now 950E

Posted by Annie_D - Created: 5 years ago
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8 replies (Showing replies: 1 to 8)

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Posted by rip-252115 - 5 years ago

Hi Annie,

I use the EnglishMechanics at Opio, they are really good and will get your car sorted out in no time and they will not rip you off.

Sorry I don't have their number to hand but they have a website and a quick internet search or 'Jaune pages' will find them.

Cheers,

Andy

 

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Posted by laughingboy-409220 - 5 years ago

It can be the same in the UK of course. Many years ago I had an old Suzuki jeep in for MOT, they told me they could not pass it without replacing the brake pipes because they were badly corroded and I needed all new. They ordered the parts but when they came they were the wrong parts, and it turned out the parts they needed for my particular model of jeep were very difficult to get hold of. Suddenly I didn't need new brake pipes any more, they had brushed them up and the corrosion wasn't as bad as had first appeared ;)

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Posted by Fish24 - 5 years ago

Not sure this will help someone but when ever I have to have something changed, I always ask them to give me back the 'faulty' part.  It is yours and, if required at a later, more advanced, expensive claim through insurance experts, it is useful to be able to back-up your suspicions, just in case!!!!

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Posted by Fish24 - 5 years ago

Not sure this will help someone but when ever I have to have something changed, I always ask them to give me back the 'faulty' part.  It is yours and, if required at a later, more advanced, expensive claim through insurance experts, it is useful to be able to back-up your suspicions, just in case!!!!

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Posted by Fashion1 - 5 years ago

As a rule for the future, a 10 year old or order car has no reason ever to go back to the dealer, unless you like paying 3 to 4 times the price for parts and labour as compared to your local, family or individual owned garage or repair-person who would use after-market parts.

Is a 2001 clio even worth €950? Maybe if it is a diesel.

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Posted by laughingboy-409220 - 5 years ago

Should add though, out of fairness - when I got it back the car ran better than it had for decade. So I suppose it did need all those things doing to it.

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Posted by laughingboy-409220 - 5 years ago

Yes they are probably stringing you along, but yes unfortunately it does seem to be normal and it is very hard to win the battle because they have your car held hostage and you want it back.

I had similar though not so bad with my old Rover at a garage in Caen - changed this, then it needed that, and after that it needed the other, cost about 300 euros and the car's not worth that. When I collected it I made my views known. The garage chappie remained very formal, not rude but not budging an inch, very much on his dignity. I had the last laugh though, he wouldn't let me go round the side to collect the car myself, he insisted on driving it to the door for me while I stood and watched. The sheer joy of watching him march up to it and get in the wrong side, then get out again and walk round and get in the other side, being very careful not to meet my eye.

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Posted by musky-211885 - 5 years ago

Hi,  bit longwinded but its what happened.

I can understand your frustration and feel sorry for you.  I recently had same problem with my car except I knew right from the start what the problem was. A couple of weeks prior to breaking down I had trouble starting the car and suspected a problem with starter motor as had recently had car serviced and inspected at the dealer where I bought it on a trip to the UK and all in good working order.  Out shopping, car broke down and wouldnt start, called roadside assistance, tested battery all good which I knew as fairly new and then told me it needed starter motor replacing, got me started and told me to go to garage asap.  Car started ok next day, but rang my car dealer in UK and gave symptons to mechanic who immediatley told me starter motor failure you need to replace it.

Monday, took car to Suzuki garage at Le Cannet 40km away from me, asked for new starter motor, was told they need to do diagonistic which I was reluctant to pay for when I knew what I needed already €43.  Diagonistic complete, new battery and cable mass, I was informed would cost €375.  Hmm, wasnt convinced but thought ok maybe as you are a Suzuki specialist you know best.

Tuesday for appointment, upon arrival at garage stopped the car and then the mechanic asked me to reverse so another car could pull in.  Car wouldnt start.  Perfect place for the problem to happen.  Left car and went off as told for 2 hours, on return, they told me I need a new starter motor.  Come back tomorrow as need to order it.  Cost will be new battery, cable mass and starter motor €700

Wednesday arrived at garage.  Straight away demanded that they change only the stater motor and if it doesnt work after that we can look at the battery as battery in good condition.  Starter motor fitted.  Car worked.  Agreed I didnt need new battery and cables changed. 

I demanded a refund on the diagonistic as it was false, and didnt understand really what he said as my French understanding is not good. Paid bill for roughly €400. 

Left the garage and half way home when terrible noise coming from the car, drove straight back as they hadnt sealed the start motor properly and air was escaping.

When I got home I wrote and email as my French is better in writing and reading a reply I can understand better.  Demanding a refund for the diagonistic.  I recieved a call the next morning apologising for their error but refusing to refund me, instead allowing me to use it for my next service.    

These guys tried to take advantage of me.

If it hadnt been for my guy in the UK and the roadside assistance chap I would have had a bill for over €700.

From now on I will always seek 2 opinions if my car breaks down so at least I am in the know with one being an English speaking mechanic.

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Maybe you could ask them to change back all the parts they changed and just replace starter motor.  Perhaps they did need changing but that was not why your car wasnt starting. That is the reason you went there in the first place as car wouldnt start,  I bet they knew that anyway and were taking advantage, unless they, like my lot are incompetant.  I would certainly argue it with them.   Good luck it is not easy I know.