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Refund policies?

Posted by Moira-187147 - Created: 16 years ago
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3 replies (Showing replies: 1 to 3)

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Posted by NH-189638 - 16 years ago

Last week, my girlfriend bought a pair of shoes at a certain galleries L in Cap 3000, she wore them twice to work (which is only a 5 minute walk). After the second day the heal came completely off. We took them back, expecting either a refund or an exchange but the manageress refused to do either. The manageress admitted that there was a fault with the heal and then said she will fix them...... for free or we can go and fix them ourselves. Does anyone know how we stand with broken goods like this we had all the receipts and the shoes were bought 6 days previous to us retuning them. Any advise will be appreciated.

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Posted by rdefla - 16 years ago

dont try to return underwear.rderde

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Posted by alx-189416 - 16 years ago

I was refunded on 2 separate occasions on clothes which I bought - as long as you have the receipt and the items in question are as new it should not be a problem, although some shops may have a credit note system instead.