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Getting faulty goods from Carrefour fixed?

Posted by SLC-196742 - Created: 13 years ago
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8 replies (Showing replies: 1 to 8)

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Posted by SLC-196742 - 13 years ago

Well, the damage assessment expert never materialised, but a "technician" came round yesterday and fixed the problem very efficiently.

After the initial stress of wondering if everything would all turn out OK - we are very pleased with the service.

I think it was definitely worth making a big fuss with Carrefour in the beginning and insisting that we weren't going to be satisfied with shoddy goods or service.

Thanks for all your messages.

SLC

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Posted by SLC-196742 - 13 years ago

Update

I've spoken to the supplier (a very nice man). Delivery of the items is insured for damage; therefore, an "expert" will come round in the next 10 days to make an assessment so that he can make a claim.

In the meantime, he has placed another order to replace the damaged goods.

Hopefully, it's all going to turn out OK.

Thanks for all your messages.

SLC

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Posted by SLC-196742 - 13 years ago

I've just managed to get in contact with the promoter - they promise to be in touch tomorrow to arrange for the items to be picked up.

I'll keep you all posted!

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Posted by SLC-196742 - 13 years ago

Unfortunately, I can't take the item back and get a refund - it's a bit too big. It was also sold by a "promoteur".

Although the man at Carrefour seems very helpful, I'm wondering if it's worth sending a registered letter.

SLC

 

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Posted by Pumuckel - 13 years ago

SLC, I agree. Go and get a cash refund as quickly as possible and buy elsewhere. I had a similar experience in the past. After waiting several weeks for a replacement part, I took the item back, got a cash refund, and bought the same item at Darty across the road.Pumuckel

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Posted by michaelh-184806 - 13 years ago

a couple of years ago I bought a vacuum cleaner, on opening the box I noticed the long tubular handle had a crack in a plastic attachment, so I took it all back the next day, with the receipt.  I was told that the two metal handle tube things were not from the same machine and it was suggested that I had switched them, they were both in unused form, I tried to explain that I had just emigrated here and I didnt have much in the way of possessions and certainly not another vacuum, they didnt buy it.... they wouldnt exchange it and I have a vacuum with a very odd handle that is now fixed together with tape.

I havent bought any other white goods from there since. Thieving Gypsy B......s

I now buy at Darty and their aftersales service was superb when I needed it.

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Posted by Tres-196587 - 13 years ago

Can't speak for the Antibes branch. However, we have been waiting since April for a replacement sunbed, having discovered  damage upon unwrapping I would agree with our friend who suggested you take a refund.

Hope it works out for you!

Tony and Anita

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Posted by ivi - 13 years ago

Take it back with your receipt and get a cash refund.