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How to terminate EDF service ? (Without getting into the telephone morass)

Posted by roberthau-189468 - Created: 5 years ago
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7 replies (Showing replies: 1 to 7)

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Posted by Collie-201216 - 5 years ago

I did just this very thing for a collegue who doesn't speak french. It's straight forward, you need 2 numbers one for low time, one for high time and one for kw used. you tell them your want to finish the contract and your new address so they can send you the bill. But as you can't speak french, just ask a collegue.. Once you have the info it's simple.

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Posted by Kentish maid-243236 - 5 years ago

Thanks for the English speaking tel no & also the 'recording' ruse.

I have been trying for the past 6 months, to change the address for our bill from our old English address, to the property here (to which the bill pertains). 

We used to have a wonderful EDF office in Menton, but sadly, due to progress it no longer exists. So many attempts at the aforesaid telephone system and 2 letters later (the last one AR), we are still no further on in our attempt.

I will treasure the tel no and use it if I have not had a reply from the AR letter by the end of 2012!

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Posted by Lescypres-873147 - 5 years ago

Even with a decent level of French I feel fed up with repeatedly being put on hold or being passed to another colleague/department. So now when making ANY. Business related call I immediately say that I'm recording the call. This ALWAYS produces results. If I'm ever asked why, I explain that as French is my second language I like to listen again to be sure I understood. Works a treat!

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Posted by Grebo-210000 - 5 years ago

Hi

EDF now have a dedicated ENGLISH SPOKEN ONLY phone line for international customers.

I have used it & they were really helpful.

0562 16 49 08

You will need to have your client number handy.

When the call answers it is initially in French (to let people know it is an English only line!!) but just hang on until it puts you through & they answer in English.

Hope this helps

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Posted by ameri-cannes - 5 years ago

I don't know where you're located, but any time I have issues, I find it easiest to simply show up in person to their office in Cannes......

Best of luck!

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Posted by cizealin - 5 years ago

You have several choices, EDF do have a specialist foreign language department, including English, you just need to select the right numbers on your phone to get to an operater and ask, maybe someone French could do this for you? Or depending where you live, there is a very helpful EDF office beween Golfe Juan and Antibes just off the RN7 with real people who speak some English as well. Be prepared for a little wait on some days, after lunch is better. Look up EDF Antibes on google maps. It is the portacabin office on the right as you walk in, parking outside on the road.

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Posted by LouiseLL - 5 years ago

I've had a quick look at their website which gives a lot of information and procedures as long as you speak some French. It's easier to read and have time to take it in, rather than dealing with recorded messages and telephone calls! Good luck.