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Moving home with Free (ISP)

Posted by another_user - Created: 14 years ago
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Has anyone with Free Internet subscription moved recently?
Can I not just transfer my account to another phone line?

It seems to me I have to cancel everything and send back the Freebox, pay 100E charge, subscribe again, they send back the Freebox and ask for a refund on the 100E. Is it this way?

Sounds like stone-age

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2 replies (Showing replies: 1 to 2)

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Posted by another_user - 14 years ago

Thanx IrishmanI don't care about the e-mail address as the IMP mail service doesn't work most of the time anyway :-))

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Posted by irishman-180738 - 14 years ago

Yeah - you have to cancel and re-open an account. If you've been with them for less than 12 months then you'll have to pay an account closure charge too.

If you don't want to lose your email address then make sure that you attach the new account application info with the old account closure stuff.