DISCUSSIONS

Find the answers to many of your expat questions here

View Latest Posts

You're missing out...

As a member you can enjoy exclusive info and offers.

REGISTER NOW

Help with a computer problem

Posted by palmerbarbara2001 - Created: 15 years ago
0 0
Sorry no image available

4 replies (Showing replies: 1 to 4)

Sorry no image available
Posted by palmerbarbara2001 - 15 years ago

many thanks to all I have managed to fix the problem at last

Sorry no image available
Posted by Alain-182671 - 15 years ago

When you mention test printing, is this from the computer or the printer, it would really help if you could tell us what the error message is, even if it is in French.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

It's most likely a communication problem between the computer and the printer, have you tried another USB cable?

Have you got any other USB devices, if so do they work?

Good luck,

Alain

 

Alain

Sorry no image available
Posted by palmerbarbara2001 - 15 years ago

many thanks but still no joy checked all the plugs i am using windows xp and the computer not sure brought in dec from casino, not sure what the message is as it is in french just says error

Sorry no image available
Posted by davidl-181802 - 15 years ago

1st stop with this kind of problem - hp support - try this page to see if it helps.

http://h20015.www2.hp.com/en/document.jhtml;jsessionid=F15LVGGBPQKVHQEXGR5UOSQ?reg=nam&cc=us&docName=bpu01859&prodId=ojets&lc=en

Also, what version of Windows are you using, what make of computer are you using, and exactly what is the error message as it sounds like it may be a USB fault somewhere and they are hard to diagnose without more info.